Refund Policy

We understand that sometimes circumstances change. Our refund policy is designed to be fair while recognizing the nature of creative work:

• New Website Projects: Full refund available if requested within 7 days of initial payment, before any design work begins.
• Redesign Projects: Full refund available within 7 days of initial payment if no work has commenced.
• After Work Begins: No refunds once design or development work has started, as our services are customized per project.

The following are not eligible for refund:

• Work that has been completed and approved
• Custom designs or code created specifically for your project
• Third-party costs (domain registration, hosting, plugins)
• Monthly maintenance fees for months already rendered
• Work completed after client approval or feedback integration

We include reasonable revisions within each project scope:

• New Website: Up to 2 rounds of revisions included in the project scope.
• Redesign: Up to 2 rounds of revisions included in the project scope.
• Additional Revisions: Can be provided at an hourly rate or may be subject to additional fees.

If you need to cancel a project in progress:

• You will be charged for all work completed up to the cancellation date
• Any remaining balance for incomplete work will be refunded
• All deliverables completed prior to cancellation remain the property of the client

Approved refunds will be processed as follows:

• Refunds are issued to the original payment method
• Processing time: 5-10 business days
• You will receive email confirmation once the refund has been initiated